Initial Strategy

When working on this project with a lot of moving parts we focused on various guiding principals for the team and a focus on how different touch points would augment the experience. The goal was to show Henry Ford Health Services how they can utilize technology to create the best experience for their every day patient.

Creative Field

  • User ¬†Experience
  • Strategy
  • Web Design
  • Presentation Design
  • Customer Experience

Process

Henry Ford needed to reestablish a human connection between doctors and patients with an emphasis placed on unobtrusive technologies. Three guiding principles were formulated to remain relevant at every stage of the process.

The first, guiding principle is centered-around the patient insisting on recognition based on certain various needs by supplying multiple options. The second, guiding principle is to balance the human and tech experience for the patient. The last principle, is meant to keep things as stress free as possible for both the patients and the faculty.

Second Iteration Wire Frames

Through user testing and iterating I found that users wanted to visually see their interests, so the idea of having a dial became secondary to the actual inbox. They also wanted to know what platform they were sending their email to and at times users wanted to take a message from one platform and send it to another platform.

Therefore, the need to forward a message without hunting through their app to copy and was added to the create a new message section. We dove into the different patient experiences and mapped them out to see the many ways that a patient could experience the system.

Final Mock Ups

After developing the different personas we started designing the app based on what the doctor, and nurses needed in order to make the experience stress free.

Therefore, the need to forward a message without hunting through their app to copy and was added to the create a new message section. We dove into the different patient experiences and mapped them out to see the many ways that a patient could experience the system.